Refund policy
Overview
At Artesanias Guadalajara Inc., we take pride in the quality and presentation of our products. Please review our policy carefully before making a purchase.
All Sales Final
All sales are final. We do not accept returns, refunds, or exchanges except where required by applicable law.
By completing a purchase, you acknowledge and agree to this policy.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 15 days of delivery.
To request a review, please provide:
- Your order number
- A description of the issue
- Clear photo evidence of the item and packaging
Once received, we will review the request and determine an appropriate resolution at our sole discretion.
Non-Returnable Items
Due to the nature of our products, all items are considered non-returnable and non-exchangeable.
Order Changes & Cancellations
Orders cannot be modified or canceled once they have been placed.
Chargebacks & Disputes
By purchasing from Artesanias Guadalajara Inc., you agree to contact us first to resolve any issues before initiating a chargeback or dispute.
Contact Us
For any questions regarding this policy, please contact:
Artesanias Guadalajara Inc.
Email: info@artesaniasguadalajarainc.com